| Payer EDI Fact Sheets |
For specific payer requirements to file claims electronically, see Payer EDI Fact Sheet section from home page of this website. |
| Claim Routing, Clearinghouse Rejections, or Transactions Responses |
Your vendor should be first point of contact:
- If you use software maintained by a company other than Emdeon to submit your claims electronically, call your vendor. Your vendor should contact Emdeon if further assistance needed.
ON 24/7:
- If you use Emdeon Office or Claim Master, you can have access to Emdeon's online support tool, enabling you to obtain customer service support online 24 hours a day, 7 days a week.
EBS Batch Help Desk:
- If you use an Emdeon product to submit your claims, contact us directly at 1.800.845.6592.
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| Emdeon Office |
1.877.469.3263
- Option 1: Emdeon invoice
- Option 2: Setting up NPI Crosswalk
- Option 3: Resetting password or report review
- Option 4: Eligibility/Referral transaction
- Option 5: Enrollment issues
- Option 6: Technical assistance with Emdeon Office
- Option 7: Sales
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| Emdeon Client Solutions Support Line |
1.800.845.6592
- Option 1: Enrollment
- Option 2: Emdeon Billing statement
- Option 3: Contracted client requiring support assistance
- Option 4: Payer
- Option 5: Know your party's extension
EDI Tip Sheet and FAQs (Frequently Asked Questions) are valuable EDI resources that can be accessed from toolbar at top of this page. |
Payer Lists
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- Commercial and Government Payers/Payer IDs
- Payers offering Real-Time transactions
- Payers accepting Secondary/COB claims electronically
- Payers accepting NPI (National Provider ID)
- ERA/EFT Payers
Click here to access Payer Lists |
| ERA Signup |
If you would like to be contacted for signing up with ERA, send an email to: ERAsignup@emdeon.com Please provide following information:
- Tax ID Number
- Name of Organization
- Contact Name
- Contact Phone
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| Emdeon ePayment Registration |
Enroll once and connect to all Emdeon participating payers to receive Electronic Funds Transfers (EFTs):
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Payer Registration and Enrollment Forms
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Payer Enrollment forms for registration are only available for those payers listed on the Emdeon Payer Lists which require enrollment. Please refer to Enroll column on payer lists to determine if there are registration requirements.
Click here to access Payer Lists
Click here to access Enrollment Forms or call
1.800.845.6592 option 1 for Enrollment Dept
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| Emdeon FAX on Demand |
Fax on Demand provides easy access to many documents Emdeon and our payer partners have available to assist you with EDI transactions. Documents are delivered directly to your fax machine.
1.800.760.2804
- Option 1: To place an order
- Order Document - option 1
- Order Catalog - option 2
- Option 2: FOD Tutorial
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| Emdeon's Aetna Support Line |
1.888.942.8742
- Option 1: Real-Time eligibility, referral, or precertification trx over phone using VRU (Voice Response Unit)
- Option 2: Aetna Real-Time Eligibility, Referral, Precertification or Claim Status Inquiry or processing these trx via swipe card terminal
- Option 3: Aetna medical, dental, or hospital electronic claim message response or status of a claim
- Option 4: Aetna ERA
- Option 5: Aetna trx using Online Companion software
- Option 6: Aetna trx using Emdeon Office
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SALES - Products & Services
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1.866.369.8805
- Physician Sales (1-15 docs)
1.800.444.4336
- Hospitals, Labs and Groups with more than 15 docs
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| HIPAA Resource Information and Industry HIPAA Links |
Click here for HIPAA information from Emdeon
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| NPI (National Provider Identifier) |
1.866.794.4722
NPI, Provider ID errors - option 1
For more information, visit
https://nppes.cms.hhs.gov |
| Explanation of Benefits Support |
Contact the insurance payer directly |
| Practice Management or Hospital Information Software Changes
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Contact your Practice Management Software Vendor or Channel Partner directly to request changes to your software. Examples of updates:
- Payer Name
- Payer ID
- Payer Address
- Electronic Edit Reports
- Submitting "Optional" Fields
- Submitting Secondary or COB Claims Electronically
- Submitting NPI
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Massachusetts only Support:
HealthWire
POS
InfoDial
BCBS of MA Office Transactions |
1.800.266.2206
POS supplies: option 8
Sales or Products: option 1
Invoice: option 2
HealthWire: option 3
POS: option 4
InfoDial: option 5
EMC, PTN, PGA, or EDI Support: option 6
BCBS MA Online Services on Emdeon Office: option 7
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| More Emdeon Contacts |
Click here for more Customer and Sales Support numbers |
